Terms

What we are, and what we are not

We provide the software: the dashboard, the calling agents, the automations and the reporting. You provide the business the calls are made for.

We do not decide who is called, what is said to them, or whether there was permission to call. Those decisions are yours, and so is the responsibility for them.

The phone number is yours

A number provisioned through this platform is registered for your use and is your responsibility while you hold it. Complaints, regulatory notices and blocks arrive against the number, and therefore against you.

If a number is suspended or withdrawn by the operator or the regulator, calling on it stops. We will tell you what we were told, and we cannot overturn it.

Who you call is your responsibility

You must have a lawful basis for every number you dial — the person asked you to call, they are an existing customer, or you hold their consent. The platform records the basis you state for each list you import, and that record is yours.

India does not permit unsolicited commercial calling. Numbers on the national Do Not Disturb register must not be dialled for promotion, and the platform will scrub against DND when you switch scrubbing on. Switching it off does not move the duty to us.

A workspace starts out calling between 09:00 and 17:00 IST, every day of the week. Incoming calls are answered at any hour.

Those calling hours are yours to set. A workspace can widen them from its own settings screen, and doing that is a deliberate choice by the person who makes it. Whatever hours you keep, the duties above travel with them: the lawful basis, the DND register and the consequences of a call are yours, exactly as this agreement already says.

Your telecom registration (DLT)

Commercial calling in India requires TRAI DLT registration in your own name. Obtaining it, keeping it current and calling only within it is entirely your responsibility.

Calling is switched on for your account from the start. We do not ask for your DLT details, we do not check or verify any registration, and we do not register anything on your behalf.

If you are not DLT registered, do not make commercial calls to Indian numbers. Any call you make without the registration the law requires, and every consequence of it, is yours alone. Switch Automatic accepts no responsibility or liability for it.

Recordings and what is said on a call

Calls may be recorded and transcribed so that you can review them. Telling the person on the other end, where the law requires it, is part of the script you control.

Recordings and transcripts belong to your workspace. We keep them so the product works, and we do not sell them or use them to train anything.

Your clients

When you run calling for a client of yours, you confirm that client asked you to. The platform records that confirmation against the client, with the note you write.

Your client accepts the same responsibilities on its own floor before it can use the portal. That does not remove yours — you remain the party we contract with.

Money

Calling is charged per minute against your wallet at the rate shown on your billing screen. When the balance falls below the floor set on your account, calling pauses until it is topped up. Nothing is charged for a call that never connected.

What your clients pay you is between you and them. Money for your business never passes through our account, and we do not collect on your behalf.

Refunds

A wallet top-up buys credit for usage on this platform. Credit that has already been spent on calls, automations or AI usage is not refundable, because the cost of it was paid to the telecom operator and the model providers when it was used.

Unspent credit stays in your wallet and does not expire. Credit is never paid back to a bank account, a card or any other account, and it is never settled as cash.

If a charge was a mistake, write to us and say which payment or call it is about. A person reviews every case, and a correction is made as credit added to your wallet. There is no automatic refund button.

Monthly credit included with a plan is not money you paid us, so it is not refundable and it does not carry over when the cycle ends.

Stopping

You can stop at any time. We can stop serving an account that is being used unlawfully, and if we do we will say which term was broken.

When an account is closed, the number and any subscriptions attached to it are released. Your data is kept for thirty days so a closure can be undone, then permanently deleted.